PRIVACY POLICY

This is the privacy notice of EZ Maintenance LLP trading as The PMP. In this document, “we” or “us” refers to EZ Maintenance LLP trading as The PMP.

Registered in England and Wales as company number OC332384.

Our registered office is at: Overdene House, 49 Church Street, Theale, Reading, Berkshire. RG7 5BX

Our Data Protection Officer is Robyn Emptage, who can be contacted at dpo@thepmp.co.uk.

This Privacy Policy (“Policy”) demonstrates our commitment to the privacy of your personal information. At Company, we want to make your experience with us satisfying and safe.

We operate secure data networks protected by industry standard firewall and password protection systems. Our Security and Privacy Policies are reviewed and enhanced as necessary

If you have any questions or queries regarding this Policy, please contact us at dpo@thepmp.co.uk.

We will endeavour to deal with your question/s as quickly as possible. Should you have any other questions, queries or feedback regarding any of our services, offices or staff, please email customerservice@thepmp.co.uk

We may modify or update this Privacy Policy from time to time. If we make any revisions that materially change the ways in which we process your personal information, we will notify you via email of these changes before applying them.

Some other policies you may find useful are our:

• Data Protection Policy
• Data Subject Request Policy
• Cookie Policy
• Terms and Conditions

We collect personal information about you from a variety of sources, including:

• From you directly. For example; signing up for customer or a contractor account.
• From information we generate about you in the course of our relationship with you; such as data collected from cookies and other similar technologies which is described in our Cookie policy; and
• From information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law) or other similar websites.

We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of our obligations to you and other regulatory bodies.

The categories of information that we may collect directly from you include the following:

• Account details e.g. username and password.
• Personal details e.g. name
• Contact details e.g. phone number, email address, postal address, billing address or mobile number;
• Job details when a Quote Request being submitted e.g. what work you need to be carried out on a property;
• Communications e.g. write a review or contact us

The categories of information that we may collect directly from you include the following:

• Proof of ability e.g. Gas Safe registration, professional qualifications, evidence of work done, interview notes, etc;
• ID documents e.g. drivers licence or passport;
• Financial details e.g. your credit/debit card number.

Below are examples of the other categories of information that we may collect:

• Information about your usage of our website e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, and the pages you access before and after accessing the Services;
• Recordings of calls you have with our customer service or 24 hour emergency support team.
• Technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;
• Information that we generate as a result of your use of the Services e.g. our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services;

Here some are examples of the types of information we may collect about you from other sources:

• Personal details e.g. name;
• Business details e.g. Trading name, legal name, directors;
• Contact details e.g. phone numbers, email address, postal address:
• Technical information e.g. delivery of emails
• Details about advertising preferences e.g. products purchased, interaction with online advertisements;
• Publicly available background information e.g. publicly held company accounts records, bad press or reviews on other websites
• Details of work you may wish to be completed on your behalf via the Quote Request Tool.

We may use your personal information for the following purposes:

Operating our services

We process your personal information to provide the Services you have requested. This is so we can comply with our contractual obligations to you.

Communicating with you

We may use your personal information when we communicate with you, for example, if we are making changes to our Services, updating our Terms & Conditions or if you contact us with a query. It is in our legitimate interest that we are able to provide you with appropriate and personalised responses and provide you with notices about our Services.

Resolving issues and improving our services

We analyse information about how you use our Services to provide an improved experience for the users of all our Services. It is in our legitimate interest to use the information provided to us for this purpose, so we can understand and resolve any issues with our Services and furthermore improve them.

Authentication and Identification

We use your identification information, e.g. username and password, to verify your identity when you access and use our Services and to ensure the security of your personal information. This is so we can comply with our contractual obligations to you.

Fraud prevention

We analyse your information to detect fraudulent activity. It is in our legitimate business interest to use the information provided to us for this purpose, so we can keep the service safe for all of our users.

Marketing

We may use your personal information to create a profile about you so we may market more effectively to you. It is in our legitimate interest to provide you with more relevant and interesting advertising messages. Where required, we will obtain your consent before sending individual marketing messages.

Exercising our rights

We may use your personal information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraud claims, intellectual property infringement claims, violations of law or our Terms and Conditions.

Complying with our obligations

We may process your personal information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law.

Anonymised data

We may anonymise your personal information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymised information for any other purpose.

For further information regarding our terms please read our full Terms and Conditions here

We may share your personal information with third parties under the following circumstances:

When you post a job

Your name will be shown to contractors who may be suitable for your job. The approximate location of the job (area / postcode), name of job, description, expected budget and any photos you have supplied will also be displayed but these elements are not considered to be personal information.

When a contractor is shortlisted

We will share the name, telephone number and email address of the Quote Requester with the shortlisted contractor; and the name, telephone number and email address of the shortlisted contractor with the Quote Requester.

In the event of a dispute

In the event of a dispute, we will share the contractor’s company address, with the Quote Requester at their request. Please note, we may share other relevant information where we are legally permitted, at our absolute discretion.

With other companies within the Company Group of which Company is part

We may share certain information about your usage of the site with other companies within the Company Group companies for security, optimisation of products and services, and internal reporting. We do this for the purposes set out above.

With other service providers and our business partners

We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments, send our marketing messages, and analyse our information.

These service providers and business partners may include advertising agencies and fraud prevention agencies which will use your personal information only in the ways described in this policy.

When required by law

We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

For further information regarding the protection of your data please read our Data Protection Policy and Data Subject Request Policy.